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Privacy policy

The responsible party within the meaning of the data protection laws, in particular the U.S. Federal Trade Commission and CalOPPA privacy policies, is


Five Hughes LLC dbaVertical Consulting

Brandon, MS

Your rights as a data subject

You can exercise the following rights at any time by contacting our data protection officer:

  • Information about your data stored with us and how it is processed, correcting incorrect personal data, deletion of your data stored with us, restriction of data processing, provided that we are not yet allowed to delete your data due to legal obligations, objection to the processing of your data by us and data transferability, if you have consented to data processing or have concluded a contract with us. If you have given us your consent, you can revoke it at any time with effect for the future.

What information do we collect and how is it collected?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. This includes, but may not be limited to:

  • Names
  • Phone numbers (including mobile phone numbers for SMS communications)
  • Email addresses
  • Company names

SMS/Text Message Communications

Overview

Five hughes LLC dba Vertical Consulting offers an optional SMS (text message) service to provide demo appointment reminders, product demonstrations, and related communications to users who expressly consent to receive such messages.

Consent and Opt-In

By providing your mobile phone number and checking the consent box on our SMS opt-in form or by texting "DEMO" to our designated SMS number, you expressly consent to receive SMS text messages from Five hughes LLC dba Vertical Consulting. Your consent is voluntary and is not required as a condition of purchasing any goods or services from us.

Information We Collect

When you opt-in to receive SMS messages, we collect:

  • Your mobile phone number
  • Your first and last name
  • Your email address (for backup communication)
  • Date and time of consent
  • The method of opt-in (web form or text message)

Types of Messages

If you opt-in to our SMS service, you may receive the following types of messages:

  • Demo appointment confirmations
  • Appointment reminders (24 hours and 1 hour before scheduled time)
  • Links to product demonstrations (Grace AI Receptionist)
  • Follow-up messages with demo resources (if requested)
  • Service updates related to your scheduled appointments

Message Frequency

Message frequency varies based on your scheduled appointments and interactions with our services. You may receive up to 5 messages per scheduled demo appointment. We do not send promotional or marketing messages through SMS unless you separately opt-in to such communications.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. We do not charge for our SMS service, but your carrier may charge you for receiving text messages. Please contact your mobile carrier for details about your messaging plan.

How to Opt-Out

You can stop receiving SMS messages at any time by:

After you opt-out, you will receive one final confirmation message, and then no further messages will be sent to your mobile number unless you opt-in again.

Help and Support

For help or support with our SMS service, you can:

TCPA Compliance

Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and all applicable regulations. We only send text messages to individuals who have provided prior express written consent. We maintain records of all opt-ins and opt-outs in accordance with federal regulations.

Third-Party Service Providers

We may use third-party SMS service providers to deliver text messages. These providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your phone number for any purpose other than delivering our messages.

Data Retention

We retain your SMS opt-in information and message history for as long as necessary to provide the service and comply with legal obligations. If you opt-out, we will retain a record of your phone number and opt-out request to ensure we do not send you further messages, but we will delete other associated data in accordance with our data retention policies.

Security

We implement appropriate technical and organizational measures to protect your phone number and SMS data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.


Cookies

When you access our website, information of a general nature is automatically collected using a cookie. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and similar information. This is exclusively information which does not allow any conclusions about your person.

This information is technically necessary in order to correctly deliver the contents of websites requested by you and is mandatory when using the Internet. It is processed in particular for the following purposes:

  • Ensuring that the website can be connected without problems,
  • Ensuring a smooth use of our website,
  • Evaluation of system security and stability and for other administrative purposes.
  • The processing of your personal data is based on our legitimate interest from the aforementioned purposes for data collection. We do not use your data to draw conclusions about your person. The recipients of the data are only the responsible body and, if applicable, processors.

Like many other websites, we also use so-called "cookies." Cookies are small text files that are transferred to your hard disk by a website server. This automatically provides us with certain data such as IP address, browser used, operating system and your connection to the Internet.

Cookies cannot be used to start programs or transfer viruses to a computer. We can use the information contained in cookies to make navigation easier for you and to enable our web pages to be displayed correctly.

Under no circumstances will the data we collect be passed on to third parties or linked to personal data without your consent.

Of course, you can always view our website without cookies. Internet browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time via the settings of your browser. Please use the help functions of your Internet browser to find out how to change these settings. Please note that individual functions of our website may not work if you have deactivated the use of cookies.

Anonymous information of this kind is statistically evaluated by us, if necessary, in order to optimize our Internet presence and the technology behind it.


How we protect your information

Deletion or blocking of data

We adhere to the principles of data avoidance and data economy. We therefore only store your personal data for as long as is necessary to achieve the purposes stated here or as required by the various storage periods provided for by law. After the respective purpose has ceased to exist or these periods have expired, the corresponding data is routinely blocked or deleted in accordance with the statutory provisions.

SSL Encryption

To protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g., SSL) via HTTPS.


How we use the information you provide us

We process your personal information for a variety of reasons, depending on how you interact with our site and services, including:

  • To deliver and facilitate delivery of services to the user
  • To respond to user inquiries and offer support to users
  • To request feedback
  • To post testimonials
  • To protect our services
  • To evaluate and improve our services, products, marketing, and your experience
  • To identify usage trends
  • To determine the effectiveness of our marketing and promotional campaigns
  • To comply with our legal obligations

Use of Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (following: Google). Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server and stored there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data from Google.

The purposes of data processing are to evaluate the use of the website and to compile reports on activities on the website. Based on the use of the website and the internet, further associated services are then to be provided. The processing is based on the legitimate interest of the website operator.

You can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link:

Browser Add-On to deactivate Google Analytics

In addition or as an alternative to the Browser Add-On, you can prevent tracking by Google Analytics on our pages by clicking on this link. This will install an opt-out cookie on your device. This prevents Google Analytics from tracking this website and this browser in the future as long as the cookie remains installed in your browser.


Use of script libraries

Google Web Fonts

In order to display our content correctly and graphically appealing across browsers, we use script libraries and font libraries such as Google Web Fonts on this website. Google Web fonts are cached in your browser to avoid multiple loading. If your browser does not support Google Web Fonts or prevents access, content will be displayed in a default font.

Calling up script libraries or font libraries automatically triggers a connection to the library operator. It is theoretically possible — although it is currently unclear whether and for what purposes — that the operators of such libraries collect data.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Font Awesome Icons

In order to provide supplementing visual aids across browsers, we use Fonticons' Font Awesome Icons scripts on this website. These scripts are cached in your browser to avoid multiple loading. If your browser does not support Font Awesome Icons or prevents access, content will not be displayed.

The privacy policy of the library operator Fonticons can be found here: https://fontawesome.com/privacy


How we share your data

Your information is protected using the latest security protocols and advanced spam prevention technologies.

We do not share your data with any third parties besides data analytics services, website hosting service providers, and SMS service providers, who perform services on our behalf and require access to such information to do that work. We may only share the following with our data analytics services:

  • Cookies
  • IP addresses

Netlify, our website hosting service provider and Akismet, our spam prevention service, require access to additional information to prevent identity theft, improve site performance, and protect the integrity of this business. We share the following with these companies:

  • Names
  • Email addresses
  • Company names (Netlify only)
  • reCAPTCHA results
  • Honeypot results (hidden by us for use by bots)

For users who opt-in to receive SMS text messages, we may share the following information with our SMS service provider(s) solely for the purpose of delivering text messages to you:

  • Mobile phone numbers
  • First and last names
  • Opt-in consent records
  • Message delivery status and timestamps

Our SMS service providers are contractually required to keep your information confidential and use it only to deliver our messages. They may not use your phone number for any other purpose.


Changes to our privacy policy

We reserve the right to adapt this data protection declaration so that it always meets the current legal requirements or to implement changes to our services in the data protection declaration (e.g., when introducing new services). The new data protection declaration then applies to your renewed visit.


Questions to the data protection officer

If you have any questions regarding data protection, please send us an email or contact the person responsible for data protection in our company directly:

Corey Hughes


This privacy policy was created in part using Termly's Privacy Policy Generator.

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